Shortening the Defect Management Life Cycle

Humans are imperfect. As such, defects are common. Before software monitoring and logging tools, testers would run through an application’s code and look for as many defects as possible. Now, with tools like ClearInsights, quality control is easier, more effective, and more efficient.

Defining defects

If you are a software developer, you probably know what a defect is. Let’s define it anyways so that we are all on the same page when it comes to defect management. A software defect is a bug, error, or flaw in the code. Defects lead to unexpected behaviors and malfunctions in an application. Usually, defects are the product of developer mistakes. We can now use smart software logging and monitoring tools to detect and quickly resolve defects. 

What is a defect management life cycle?

A defect life cycle is the journey of a defect from discovery to final resolution. A defect is born when a tester or tool finds it. It dies once a dev team effectively fixes it. Each organization may manage its defect life cycle differently depending on its processes and available tools. Within a given company, the defect management life cycle can also vary from project to project. No company is the same, no project is the same, and no defect is the same. Thus, every defect may present a new challenge. That being said, there are some commonalities among these. Let’s look at the most common stages of a defect life cycle.  

Stages of the defect life cycle

Each defect presents a new challenge. Therefore, the time and method of resolving it will be different. In general, the following are the stages of the defect life cycle. 

  • New: Software monitors discover a new potential defect. Validations and testing are performed on the bug. 
  • Assigned: A development team (dev team) is assigned the task of resolving the defect.
  • Active: The defect status is marked active when the development team begins work on the defect. They analyze the defect to verify that it requires fixing. Then, they begin working to correct the defect. Sometimes, a developer will find that the defect is not appropriate. This means the defect is either a duplicate, not reproducible, or not a bug at all. They then transfer defect cases to a closed, deferred, or rejected state. 
  • Test: In the test stage, the dev team tests to verify the defect is fixed and that the issue doesn’t persist. 
  • Verified: A series of quality assurance tests verify that the defect has been resolved. If the tester finds no issues, the case then moves to “verified’’ status. If issues arise, and the tester finds that the defect has not been effectively fixed, it moves to a “reopened” status.
  • Closed: Finally, after testing and retesting, the defect case is closed. A defect may also be closed if it is found to be a duplicate or not a bug. 
  • Reopened: Testers may find that the unusual application behavior persists. A defect is reopened if the dev team doesn’t fully fix a defect in the first round of work. 
  • Deferred: If a team is unable to address a defect during a given cycle, they may defer it to a later date. This allows them to prioritize more urgent tasks.
  • Rejected: If a case is not a true defect, the dev team can reject it. This can happen if they find the defect is a duplicate, not a defect, or not reproducible.  

Defect management workflow

Most defects move through the same typical stages, regardless of what your organization calls them. The defect management workflow is how a defect moves through the stages described above. It can look different for every team and defect. However, the average defect management workflow might look something like this.


Benefits of software logging and monitoring on the defect management life cycle

Automated monitoring and logging will shorten your overall development timeline and help you launch a better product. Gone are the days when dev teams were forced to manually scrub their code for defects. The true value behind software logging and monitoring tools is being able to spend your time and resources where they make the most impact. With ClearInsights tools, you can do just that. Cut down on the time it takes to detect and log a new defect, and shorten your defect management life cycle. 

ClearInsights software monitoring tools

ClearInsights offers efficient and easy-to-use software monitoring tools. View your application’s status and performance in your ClearInsights portal. We visualize your CPU and memory consumption data so you don’t have to. Easily track the status of a defect and run reports all in one place. ClearInsights software monitoring allows you to share the health status of integrated products and environments with your team.  

ClearInsights software logging tools

Logging with ClearInsights is simple. Our tool records the message, product, environment, source, and stack trace of each log. You can easily view reports and configure settings in your ClearInsights portal. 

Logging reports give you an overview of the different log types detected. Additionally, you can filter them to get insight into your most frequent errors. Our log types include the following.

  • Critical
  • Error
  • Warning
  • Informational
  • Trace

ClearInsights Centralized Logging

Ingest, analyze and visualize data for all of your applications with real-time logging.

  • Integrate with modern project management platforms for fully automated bug resolution

  • Automatically create and assign bugs to developers before end users report an issue

  • Easy to use platform that helps product teams better manage their application portfolio

Getting started with implementing logging with ClearInsights SDK

ClearInsights community plan is always free

Why your team needs ClearInsight

ClearInsights is the perfect logging and monitoring tool provider for any development team. 

Here is an overview of what the defect management life cycle looks like with ClearInsights:

  1. New bug captured: A new error log is automatically captured using ClearInsights SDK integration. 
  2. Project management: New errors are automatically added to your backlog based on configuration settings.
  3. Dev team: Reported issues are worked on by dev teams within normal agile/scrum workflows.
  4. Issue resolved: Resolving application errors fast with automated project management bug creation results in happier end users. 

Integrate ClearInsights tools into your business, and you’ll never look back. Visit our website for more information. 


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